Service Account Coordinator

Lumina Agency Inc is a forward-thinking communications and brand development firm dedicated to helping organizations build meaningful and lasting public presence. We partner with clients across diverse industries to design strategic communication initiatives that elevate reputation, strengthen stakeholder relationships, and drive measurable growth.

Lumina Agency Inc is seeking a highly organized and client-focused Service Account Coordinator to join our team in Lawrence, MA. In this role, you will serve as a key liaison between clients and internal departments, ensuring service requests are handled efficiently and accounts are managed with accuracy and professionalism.

This position is ideal for individuals who thrive in fast-paced environments, excel at communication, and take pride in delivering outstanding support.

Responsibilities

• Coordinate and manage assigned client accounts to ensure consistent service delivery

• Act as the primary point of contact for client inquiries and service requests

• Monitor account activity, track service performance, and maintain accurate documentation

• Collaborate with internal teams to ensure timely execution of client needs

• Prepare reports, summaries, and account updates as required

• Identify opportunities to improve processes and enhance client satisfaction

• Maintain professional relationships with clients and stakeholders

• Strong organizational and time-management skills

• Excellent written and verbal communication abilities

• Detail-oriented with strong analytical and problem-solving skills

• Ability to manage multiple priorities effectively

• Professional demeanor and customer-focused mindset

• Proficiency in standard business software and reporting tools

• Competitive salary ($54,000 – $58,000 annually)

• Clear growth opportunities within the organization

• Professional development and skill-building programs

• Supportive and collaborative team environment

• Structured full-time schedule

• Opportunity to work with diverse client portfolios