Service Account Coordinator

Job Summary
This role is the first step toward becoming an Account Manager. While you’ll start by coordinating work and supporting existing accounts, our goal is to help you grow into a sales-focused Account Manager who leads customer relationships and drives new opportunities. If you’re interested in a long-term career in sales and account management—not just coordination—this is the right path for you.

Job Responsibilities

• Assist the account manager in all functions: sales, correspondence, customer relations, project coordination, scheduling, drawing review, and estimation.
• Proactively pursue preventative maintenance contracts and service sales.
• Review and understand contractual scope and project documents (drawings, submittals, equipment operations, and maintenance manuals)
• Oversee management of materials, equipment, tools, information, and subcontractors
• Assist with cost projection and management
• Promote and uphold McKenney’s safety absolutes, best practices, and company culture
• Participate in project planning and execution to maximize SQPCE performance
• Act as a company ambassador by marketing and promoting consistent and excellent project implementation
• Understand, practice, and promote all company values and operational procedures

• High school or equivalent
• A degree in Engineering or Construction Management or at least 5 years of HVAC or Plumbing experience/vocational training.
• Must have basic PC experience in Windows environments, working knowledge of Word processing, spreadsheets, e-mail, Web-enabled applications, and database software

• Technical school
• Trade school
• Bachelor’s degree

• Self-motivated, team-oriented, and able to work independently
• Highly adaptable and able to respond quickly to changing customer demands
• Strong desire to provide excellent customer service with a genuine passion for the company and industry
• Excellent time management skills: able to prioritize, balance urgent vs. important tasks, manage multiple deadlines, and maximize efficiency
• Committed to accuracy, quality, and meeting challenging work goals and deadlines
• Good mechanical aptitude with the ability to read and understand various technical drawings (mechanical, electrical, plumbing, architectural, civil, structural)
• Strong problem-solving and reasoning abilities
• Willingness to take on additional responsibilities and manage priorities with minimal guidance
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Professional and polished image that inspires confidence and trust

• Work involves moderate exposure to elements, such as hot/cold temperatures, dirt, dust, and/or loud noises.
• Work environment involves some exposure to construction, mechanical, and electrical-related hazards, or physical risks, which require following basic safety precautions.
• Moderate physical effort. Requires handling of average weight objects up to 50 pounds and extensive standing and walking.
• Work requires local and occasional out-of-town travel to job sites and customer locations.
• Performance of the required duties will require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and scaffolds, and to negotiate work areas under construction.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.