Service Administrator

SUMMARY 

The Service Administrator supports the Service Department with basic office and administrative tasks. This position helps keep records organized, enters information into company systems, assists with repair orders, answers calls, and helps customers and team members with service-related questions. This is an entry-level position for someone who is organized, dependable, and willing to learn.

ESSENTIAL DUTIES

Provide general administrative support to the Service Department by helping with records, repair orders, customer information, invoices, warranty paperwork, filing, and other daily office tasks.

· Enters and updates customer, vehicle, equipment, and service information in company systems.

· Helps create, update, and close repair orders.

· Assists with scheduling service appointments and providing updates to customers and team members.

· Helps process invoices, purchase orders, and customer paperwork.

· Assists with warranty paperwork and follows up on basic warranty information as directed.

· Files, scans, copies, and organizes service documents and records.

· Answers phone calls, takes messages, responds to basic questions, and directs calls to the correct person.

· Helps prepare simple reports, lists, and service-related documents.

· Keeps the work area organized and follows company procedures.

· Performs other administrative duties as assigned by the Service Manager.

QUALIFICATIONS 

REQUIRED

· High school diploma or equivalent preferred.

· Basic computer skills, including typing, email, and data entry.

· Good phone, customer service, and communication skills.

· Ability to stay organized and pay attention to details.

· Willingness to learn service department processes and company systems.

· Dependable attendance and ability to work well with customers and team members.

PREFERRED 

· Previous office, customer service, or clerical experience.

· Experience using Microsoft Office, email, or basic business software.

· Interest in learning about service department operations.

· Familiarity with CDK, Reynolds, etc. systems a plus.

Physical Demands

• Primarily works in an office setting.
• Regularly sits, types, and uses a computer and other office equipment.
• Occasionally stands, walks, bends, and reaches for files or supplies.
• May lift and carry office materials weighing up to 20 pounds.
• Must be able to communicate effectively in person, by phone, and by email.
• Reasonable accommodations may be provided for individuals with disabilities.

Benefits: We offer excellent salaries, paid training, uniforms, a benefit package including medical, dental, vision and life/AD&D insurances, paid holidays, vacation and sick, and a 401(k) plan with company match.

 
Affirmative Action & Equal Employment Opportunity Statement: Hoover Truck Centers is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any other characteristic factor prohibited by law. We are proud to consider qualified Veterans and their family members.

Compensation Range Disclosure

In compliance with New Jersey’s pay transparency regulations, we are disclosing the compensation range for this position. The base hourly wage depends on factors such as schooling, experience, certifications and specific responsibilities.

Final compensation will be based on the candidate’s qualifications, certifications and internal equity considerations.