Service Administrator

We are looking for a talented Service Administrator to join our Distribution business in (Anchorage, AK).

100% Onsite

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact for customers, building and maintaining positive relationships


• Open and manage work orders, service requests, quotes, and repair plans


• Coordinate service work by scheduling technicians and monitoring progress


• Provide customers with timely updates on repair status, schedules, and warranty claims


• Process warranty claims and ensure all documentation is completed accurately


• Maintain detailed service records and documentation within business systems


• Collaborate with technicians, Service Supervisors, and Team Leads to support efficient service operations


• Monitor key service metrics, including customer satisfaction and labor productivity

To be successful in this role you will need the following:

• Strong customer service and communication skills
• Experience coordinating service activities, scheduling work, and managing customer expectations
• Ability to create and manage complex work orders, quotes, and repair plans
• Working knowledge of warranty processes and claim administration
• Strong organizational skills with attention to detail and accurate documentation
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment
• Financial acumen and the ability to explain service charges and repair recommendations
• Experience using service management systems and electronic service tools preferred