Service Administrator -Commercial HVAC

Description

WHO WE ARE For more than four decades, Accurate Heating, Cooling and Plumbing has been the HVAC contractor of choice for

quality-minded customers in Central Ohio. Besides the fact that we have earned a reputation for being the best in the business, our mission statement says it all, “Become the Trusted Comfort Advisor for every Homeowner and Business in Ohio by applying Moral and Ethical business principles.”

Our team prides itself on a true dedication to quality and unparalleled customer satisfaction. We don’t want to hire for a job; we want to hire for a career.

Requirements

Commercial HVAC- Service Administrator

Accurate Mechanical is looking for a driven Commercial HVAC Service Administrator to support our field technicians and customers by preparing service repair quotes and creating invoices for quoted repairs.  

The successful candidate will possess the following: 

• Experience in the HVAC industry including familiarity with terminology, parts and vendors preferred. 
• Enjoy working with service technicians to gather necessary information to prepare repair quotes.
• The ability to prioritize quotes and identify the appropriate urgency of the issue.
• Enjoy working with customers to answer questions about quotes and invoices to ensure customer satisfaction.
• The ability to track gained and lost quotes and follow up on quotes until resolution.
• The ability to establish relationships with suppliers/vendors to source parts as needed.
• The ability to order parts and coordinate shipping or pickup as needed for the job.
• Enjoy working in a fast-paced environment.
• Enjoy researching service issues to resolve parts and invoice questions.
• Very organized with a strong attention to detail. 
• The ability to work well with a team of CSR’s and service technicians. 
• A positive attitude and adaptability, especially in times of a high volume of work.

Location: This position will support technicians and customers in all Accurate regions but will be based in our Columbus office. 

Hours: This is a full-time position from 8-5 with a 1-hour lunch.

Salary: The salary depends on experience. 

Benefits 

• PTO per Company Policy
• 6 paid holidays
• Health, Dental, Vision, STD, Life Insurance
• 401(k) plan, including company match
• 125 Plan

EQUAL OPPORTUNITY EMPLOYER
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.