Service Administrator - Doggett Warehouse Solutions

Company : Doggett Toyota Lift

Job Type : Full Time

Houston, United States

Job Description - Service Administrator - Doggett Warehouse Solutions

Service Administrator

Classification

Non-Exempt

Job Summary

This position will include assisting the service department with customer service needs, work orders, processing of equipment repairs, daily operations of shop functions, field service functions, delivery functions, and billing

Essential Functions

Provide service information to customers, schedule customer service needs, add segments to work orders containing job information

Assist in the appraisal and quote process for equipment repair

Coordinate parts and labor requirements with Service Manager for work orders

Assist in scheduling shop assignments, field service work and delivery of equipment

Establish or adjust work procedures to meet schedules and deadlines

Conduct opening and closing of work orders

Provide clerical assistance, including some correspondence and data entry

Develop positive customer relations by accurately communicating repair status and charges for equipment repairs

Greet service customers and answer calls to schedule service appointments

Advise customers of estimated service and repair costs

Review details of service/repair invoice to ensure customer understanding of services provided

Communicate progress of repair/service orders

Obtaining necessary documentation to close open job orders

Accurately bill all open invoices to customers

Communicate with relevant parties regarding account and billing issues

Create documentation relevant to billing activities

Gather, process, and disburse information related to billing

Qualifications

High school diploma required

2-4 years experience in automotive/construction service administrator role with college or technical school certificate/degree preferred

Proficient computer skills, including experience with Excel, preferred

Excellent customer service/communication skills required

The Service Administrator must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Original job Service Administrator - Doggett Warehouse Solutions posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Service Administrator - Doggett Warehouse Solutions

Job Description - Service Administrator - Doggett Warehouse Solutions

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