Service Administrator, Phx

Position Summary:

The Service Administrator reports directly to the Aircraft Services Manager and is responsible for handling all administrative duties within the shop to include opening/closing work-orders in company production control system (Corridor). Position is also responsible for creating work order invoices and ensuring that invoices are accurate.

Essential Functions and Responsibilities:

• Position has significant contact with customers and vendors either in person, on the telephone or through e-mail. Therefore a positive and professional image is required as the Service Administrator, many times, represents our customers/vendors first impression of our company.
• Opens and closes aircraft work orders.
• Ensure work orders are properly billed and paid in a timely manner.
• Shipping, receiving, stocking, and counting inventory.
• Responsible for wire transfers.
• Ensure internal bills are paid.
• File work orders when completed.
• Create purchase orders and send to vendors.
• Generate weekly update reports for Aircraft Services Manager.
• Answer phones and dispatch to correct personnel.
• Complete and ensure accurate employee payroll time.
• Driving of passengers and or crew members on and off airfield to designation e.g., main airport, aircraft, etc.
• Supervisory Responsibilities: No
• Other duties as required.

Physical Requirements:

This work requires the following physical activities.

• Occasional lifting up to 30 pounds.

Environmental Conditions:

• Industrial/Hangar environment.
• Office environment.

Minimum Education Requirement:

• High School Diploma or GED.

Minimum Work Experience / Requirements:

• Prior experience working at a Repair Station, preferred.
• Prior experience working at an FBO (Fixed Base Operation), preferred.
• Excellent inter-personal skills required. Position has significant interaction with our customers and vendors, including new aircraft/engine manufacturers.
• Excellent computer skills.
• Microsoft office skills, including excel required.
• Excellent customer service, organizational, and communication skills required.
• Detail-oriented and be able to multi-task in fast-paced environment.
• Experience with aviation maintenance software a plus.
• Ability to arrive early or stay late as workload dictates, including an occasional Saturday if needed.

Other Requirements:

• Ability to pass background / drug-screening test.
• Clean driving record.

Ideal candidate will have the following work styles:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
• A willingness to take on responsibilities and challenges.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence in the face of obstacles.