Service Adviser

 Full job description 
Legend Motors has a great opportunity for a select person to join one of the largest, fastest growing and award-winning used car Dealerships in the state of Mi. 

About Us 
We offer employee longevity, a great environment and atmosphere and the owner know your name. Legend Motors has been servicing the community for over 25 years. We are seeking a highly skilled and experienced Service Advisor to join our team. As the Service Advisor, you will be responsible for overseeing and managing the operations of your customer base. This is a leadership role that requires strong strategic thinking, excellent communication skills, and the ability to drive results. 

Responsibilities: 
-Forecasts goals and objectives for the department and strives to meet them. 
-Hires, trains, motivates, counsels and monitors the performance of all service department staff. 
-Prepares and administers an annual operating budget for the service department. 
-Maintains reporting systems required by general management and the factory. 
-Attends managers meetings. 
-Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys. 
-Strives for harmony and teamwork within the department and with all other departments. 
-Develops and implements a marketing plan which promotes new and repeat business. 
-Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc. 
-Understands and ensures compliance with manufacturer warranty and policy procedures. 
-Accounts for all documents; ensures that none are missing, and all are processed correctly. 
-Holds weekly department meetings. 
-Directs and schedules the activities of all department employees. 
-Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. 
-Monitors technicians' daily productivity reports and corresponding payroll records. 
-Monitors and follows up on parts orders with the parts manager to ensure availability. 
-Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations. 
-Establishes and maintains good working relationships with customers to encourage repeat and referral business. 
-Informs repair technicians of time allowances on each repair order. 
-Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. 
-Keeps abreast of new equipment and tools available and recommends purchases. 
-Ensures that the work areas and customer waiting area are kept clean. 
-Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. 
 -Serves as liaison with factory representatives. 
-Ensures the proper care, storage and inventory of special tools. 
-Ensures that customers' service files are up-to-date and readily available for reference. 
-Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. 
-Prepares pricing guides and maintenance menus for frequent labor operations. 
-Handles customer complaints immediately and according to dealership's guidelines.
 -Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. 
-Maintains safe work environment. 
-Maintains a professional appearance. -Other tasks as assigned. Experience: 
- Proven experience in a leadership role, preferably as a Service Advisor or similar position 
- Strong knowledge of cash handling, aligning, transmitting, oil change, tire service, shocks struts, mechanical knowledge, brake repair, and auto estimating 
- Excellent organizational and time management skills 
- Strong analytical and problem-solving abilities 
- Effective communication and interpersonal skills 
- Ability to build and maintain relationships with Service customers at all levels 
- Demonstrated ability to make sound decisions in a fast paced environment 
- We need a professional appearance and a strong desire to excel. 

We offer competitive compensation packages based on qualifications and experience. 

Job Type: 
Full-time 
Pay: $60-120k per year 

Benefits: 
- Flexible schedule 
- On-the-job training 
- Paid lunches 
- Referral program 
- Paid Vacation 

Shift: 
Day shift 

Weekly day range: 
Monday to Friday