Service Advisor

Sterling KIA is hiring! We are looking for motivated individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Service Advisor, you are the face of our Service Department. Excellent customer service skills are required to be successful in this position as you assist customers from start to finish of the service process, and beyond. This is a fast-paced position that requires you to multitask well, have strong organizational skills, and perform well under pressure.

Essential Duties & Responsibilities:

• Assisting customers from start to finish of the service process, and beyond
• Call to update customers daily on the status of their vehicle service repairs 
• Provide a seamless experience by understanding customer needs
• Consulting with Service Technicians to communicate vehicle updates with customers
• Effectively communicate diagnoses and accurate estimates to customers
• Build rapport and create lasting relationships with customers, ensuring they become customers for life
• Utilize top-notch customer service and communication skills to ensure customers have an outstanding experience in our Service Department

Do you have what it takes?

• We are looking for a team player who is ready to hit the ground running on learning our processes, programs, and business needs
• The ideal candidate must be coachable, effective in both verbal and non-verbal communication, possess strong time management skills, and maintain professional demeanor & appearance
• Must be willing to submit to pre-employment background check & drug screen
• Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience
• Minimum of high school diploma or equivalent is required

Schedule: Full-time Monday-Friday, includes some Saturdays

Why Choose Sterling?

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

• Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Time Off
• Financial Security: Salary + Commission pay structure, with the ability to earn between $40-$80,000 per year.   
• A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.