Service Advisor

Description

Jim Shorkey North Hills Toyota is in search of an Experienced Service Advisor to join our dynamic team and help us continue to provide top-notch service. As a Service Advisor, you will be the primary point of contact for our customers, ensuring their vehicles receive the best possible care. 

Your responsibilities would include:

• Greeting our customers
• Actively listening to customers needs and scheduling appointments when needed
• Consulting mechanics regarding necessary repairs
• Providing customers with information and advice on their vehicle
• Using your knowledge of our products and services to sell of provide in-depth information about available parts and service options to our customers
• Maintaining positive customer relationship to ensure repeat business
• Maintaining detailed records of services performed and customer interactions.

Benefits we offer YOU:

• Medical, dental, vison, disability insurance, life insurance, and 401K + match
• Employee discount
• Paid company issued uniforms.
• No Sundays
• Paid Vacation and Holidays

Requirements

• Experience in the automotive industry is required
• Strong communication skills
• Basic knowledge of computer programs including word processing and database tools.
• Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
• Exceptional customer service skills based on experience.
• Prior service department experience in a dealership is a plus