Service Advisor

Description

Advantage Truck Group (ATG) New England’s premier Freightliner and Western Star dealer, is looking for a self-motivated individual to contribute to the operations of a busy heavy truck service department. The service department at Advantage Truck Group is well known for building trust and creating an overall positive experience for our customers. If you excel at customer service, enjoy a team environment and have scheduling experience, be sure to apply to Advantage Truck Group today!

ATG has competitive hourly pay rates, benefits and a supportive team environment. We offer state of the art training programs to help you build a career and increase your earning potential.

Schedule

• Full-time, 10:00 AM - 6:30 PM
• Rotating Saturday schedule

Compensation

• Hourly pay rates starting between $24 and $32 per hour D.O.E. 
• Overtime pay rate time and a half, up to 5 hours of overtime available weekly

Benefits

• FULL BENEFITS DAY ONE
• Medical, dental and vision insurance
• Short and Long Term Disability - Company paid
• Life Insurance - Company paid
• Paid time off - 15 days* during first year (*prorated to hire date)
• Paid holidays - 7 per year
• 401K with 4% match
• Annual tool allowance
• Annual safety shoe allowance

Culture and Environment

• Career advancement opportunities
• Clean, modern facilities
• State of the art equipment
• Employee driven continuous improvement programs
• Performance recognition and rewards program
• Supportive leadership
• Learning environment
• Safe work standards

Duties and Responsibilities

• Be a positive first point of contact for customers
• Clearly listen and understand the customer's vehicle needs
• Writing up customer's vehicle problems accurately and clearly on repair order
• Communicate vehicle needs clearly to the technician
• Follow up on vehicles throughout the repair process, keep customers updated.
• Maintain a professional manner at all times
• Call customers to remind them of their upcoming service appointments and return all customer call inquiries

Requirements - Service Advisor

• Service Advisor experience: 1 year
• Outstanding customer service and communication skills
• Professional appearance and work ethic
• Positive attitude with a sense of urgency
• Ability to multi-task
• Heavy Duty truck experience preferred
• Must have great customer service skills.
• Valid Driver's License

Advantage Truck Group (ATG) is the largest Daimler Truck North America dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA. Join the ATG Team - Apply Today!