Service Advisor

Description

As a Service Advisor, you will be responsible for extending world-class hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.

Responsibilities:

• Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers
• Greet customers promptly
• Meet with customers and review services owed from point of purchase of their vehicle
• Increase customer satisfaction by building relationships
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales and executing retail promotions
• Oversee the technician working on customer vehicles including their time management/efficiency, ordering of parts, and job completion times
• Participate in the development and documentation of standard operating procedures as appropriate
• Explain all work completed to customers

Qualifications:

• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• A team player who is focused on providing exemplary customer service
• Ability to work in a fast-paced work environment
• Strong organizational skills and detail-oriented
• High School Diploma or equivalent
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Minimum 1-year automotive service advisor experience
• Basic automotive knowledge
• Positive attitude, high energy, friendliness
• Possess a valid in-state driver's license and an acceptable driving record

Physical Requirements:

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry heavy objects up to 50 pounds.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use hand tools and equipment.

We are an equal opportunity employer. We offer a competitive benefits package including medical, dental, vision, 401k and life insurance.