Service Advisor

Description

We need a Service Writer with 1+ years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service. At Toyota Bountiful, we value Service Advisors who have extensive product knowledge and offer genuine advice to customers.

• Earn $55,000.00 to $100,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7 am to 6 pm (Alternating Saturdays)
• This Position is Full Time
• Bilingual Is A Plus

Why Choose A Career At Toyota Bountiful?

• Service shop is environmentally controlled all four seasons of the year!
• Performance Automotive Network provides Careers, not jobs!
• Advancement potential rewards top performers!
• A long history of promoting from within!

Employee Benefits Available:

• Paid vacation
• 401k retirement plans with Generous Company Match 
• Health insurance
• Vision coverage 
• Dental Plan
• HSA or FSA plans
• Life insurance
• Short- and long-term disability 
• Hospital Indemnity
• Critical Illness
• Accident

Responsibilities:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Requirements

Qualifications:

• 1+ years of Service (Writer) experience preferred
• High school diploma/GED required
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Need to have a great driving record
• Performance Toyota Bountiful is a drug-free workplace
• Substance screening is required of all Performance Automotive employees