Service Advisor

Description

Service Advisor 

Shift your career into high gear with Kunes Auto Group, an award-winning dealership network serving Wisconsin, Illinois, and Iowa. We’re seeking passionate Service Advisors ready to join our dynamic team. If you have a knack for customer service, enjoy working in a fast-paced environment, and want to grow with a company that values its employees, this is your opportunity!

Key Responsibilities

• Customer Service Leader: Greet clients with professionalism and provide an exceptional service experience from start to finish.
• Service Consultant: Guide customers through their vehicle’s service needs, explaining recommendations clearly and accurately.
• Work Order Specialist: Translate customer concerns into detailed repair orders for our technicians.
• Relationship Builder: Foster lasting relationships with customers, encouraging loyalty and repeat business.
• Communication Specialist: Keep clients updated throughout the service process, setting clear expectations and delivering transparency.
• Quality Control Champion: Ensure all service work meets our high standards for safety and performance.
• CSI Advocate: Address and resolve customer concerns promptly to maintain top Customer Service Index (CSI) scores.
• Continuous Learner: Stay current on industry trends, manufacturer updates, and dealership best practices.

Requirements

Qualifications

• Customer-Focused: Commitment to delivering outstanding service and building customer loyalty.
• Technical Aptitude: Understanding of automotive systems and service workflow preferred.
• Communication: Excellent verbal and written communication skills.
• Organization: Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Tech-Savvy: Proficient with dealership management systems and standard computer programs.
• Education: High school diploma or equivalent required; technical or industry certifications a plus.
• Math Skills: Competent in billing, payments, and repair order processing.
• Valid Driver’s License: Clean driving record required.
• Team Player: Collaborative, adaptable, and eager to support team success.

Why Kunes Auto Group?

• Award-winning, family-owned dealership group
• Career advancement opportunities
• Comprehensive training and development programs
• Supportive, high-performance team culture
• Competitive compensation and benefits

Ready to shift your career into high gear? Apply now and join the Kunes Auto Group as a Service Advisor!

What We Offer:

• Comprehensive Benefits: 401(k), health, dental, vision insurance, life insurance.
• Employee Assistance Program: Supporting your well-being.
• Paid Time Off: Maintain work-life balance.
• Employee Discounts: Enjoy exclusive perks on automotive purchases.
• Career Growth Opportunities: Join a company that promotes from within.
• Daily Pay: Access your earnings before payday.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All positions are contingent upon background check.