Service Advisor

Service Advisor – Be the Bridge between Our Customers and Their Vehicles!

At Vision Ford-Lincoln, we believe that exceptional customer service starts with understanding. As a Service Advisor, you’ll be the first point of contact for our clients. You will listen to their concerns, provide expert advice, and guide them through the entire service experience.

Your role is crucial in maintaining customer satisfaction and loyalty. Your objective is to enhance the relationship between our customers and our dealership, ensuring that every service visit is seamless, informative, and rewarding.

Key Responsibilities:

• Act as the primary contact for service customers, scheduling appointments and efficiently managing service workflow
• Gather vehicle information and customer concerns to accurately communicate service needs to technicians
• Provide recommendations for services and explain the benefits to the customer
• Prepare repair orders and ensure accurate and detailed records of all customer interactions
• Follow up on service appointments and maintain constant communication regarding progress and completion
• Handle customer inquiries and resolve issues or complaints with professionalism and empathy
• Assist in promoting service specials and upsell additional services

What You’ll Need:

• Previous experience as a service advisor or in a customer service role preferred
• Strong communication and interpersonal skills to build strong customer relationships
• Ability to multitask and thrive in a fast-paced environment
• Basic automotive knowledge is preferred, but training will be provided
• Proficiency in dealership management software and MS Office Suite
• A positive attitude and a passion for providing excellent customer service
• Valid driver's license with a clean driving record

💥 Perks & Benefits

• Competitive hourly pay + performance-based bonuses
• Health, dental, and vision insurance options
• 401(k) with company match
• Paid time off and holidays
• Discounted services and employee vehicle purchase programs
• A clean, modern facility with a great team environment
• Ongoing training and advancement opportunities