Service Advisor

Description

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in insuring customer satisfaction.

Duties:

• Obtain customer and vehicle information.
• Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer pay and warranty service
• Listen to and help interpret customers’ statements accurately
• Learn and retain customers’ names.
• Secure agreement from customer before repairs begin.
• Cover estimate of cost, and approximate time when car will be completed
• Use prescribed service aids in a manner that will increase customer satisfaction and service sales.
• Actively promote service sales and look for opportunities to foster and suggest new or used car sales
• Promptly and professionally answering service calls and setting and confirming appointments.
• Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Stay informed about new products, services, and industry trends to provide knowledgeable recommendations to customers.
• Demonstrate professional personal behavior; conduct oneself in a manner that brings credit to the dealership.
• Dress in a manner that is in accord with the policy of the dealership; treat all customers in a helpful and courteous manner and strive for complete customer satisfaction in every case

Requirements

• Ability to use computer technology (ie: Reynolds & Reynolds.)
• Proven experience in automotive service or sales is preferred.
• Valid drivers license and good driving record.