Service Advisor

About the role

Vermeer Southeast is currently seeking a motivated Service Advisor to assist customers both in person and on the phone, concisely documents customer concerns for successful repairs, opens work orders, provides customers with quotes, repair updates, communicates necessary changes to repairs, informs customers of upon completion, assists in scheduling necessary machine updates, and closes work orders upon customer pick up/delivery.

What you'll do

• Assists in utilization of all available staff training tools and resources.
• Promotes a strong team which fosters collaboration and open communication through an inclusive environment.
• Interact with all contacts in a caring, professional, courteous, and timely manner.
• Build and maintain strong customer relationships.
• Assist in providing needed service solutions that address customer concerns and enhance customer operations.
• Ensure quotes for service and costs to internal and external customers are completed promptly.
• Effectively communicate accurate repair times, updates on repairs, and completion time to customers both internal and external
• May load and unload equipment.
• Work with a team that markets Vermeer products and services by soliciting customers through applicable sales strategies.
• Call on potential and existing customers for the purpose of increasing customer base, maintaining current customers, and increasing sales.
• Coordinate and ensure needed services are effectively communicated and authorized
• Assists in the warranty process in accordance with vendor requirements.
• Assists in ensuring invoicing, receiving, warranty parts returns, and company’s standard operating procedures are executed promptly and within company guidelines.

Qualifications

• One (1) year leadership experience with demonstrated communication and leadership skills.
• Previous Industry experience.
• Ability to clearly communicate as well as understand read and follow verbal and written instructions.
• Must be able to multi-task and be detailed orientated with demonstrated follow through and organizational skills.
• Demonstrated interpersonal skills.
• Knowledge of industry trends, understanding of general repair practices, and dealership aftermarket capabilities.
• Working knowledge of the hazards and safety precautions common to equipment and proper documentation.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer