Service Advisor

Hall Imports is seeking a motivated and customer-focused Service Advisor to join our team. Whether you're experienced or looking for a new opportunity to learn and grow, we offer a supportive environment with excellent benefits and career advancement.

As a Service Advisor, you’ll be the key link between our customers and service technicians, ensuring a smooth and satisfying experience for every guest.

Schedule:

• Tuesday – Friday: 8:30 AM – 6:00 PM
   
• Saturday: 7:30 AM – 2:00 PM
   

What We Offer:

• Excellent vacation policy – 5 days after 90 days
   
• Paid training
   
• Health insurance with HRA and HSA options
   
• Dental and vision insurance
   
• Group accident & critical illness coverage
   
• Short-term disability & life insurance
   
• 401(k) retirement plan
   
• Employee discounts on products, services, and vehicles
   
• Referral bonus program
   
• Career advancement opportunities
   
• Education sponsorship opportunities
   

Responsibilities:

• Greet customers and ensure prompt, courteous, and effective service
   
• Communicate vehicle concerns clearly between customers and technicians
   
• Provide concierge-level support in-person and over the phone
   
• Maximize daily technician productivity and efficiently dispatch work
   
• Maintain high customer satisfaction and experience standards
   
• Answer questions related to vehicle issues, warranties, and services
   
• Support warranty claim processing and department administration
   
• Foster a positive work environment and ensure compliance with company policies and regulations
   
• Maintain strong working relationships with factory representatives and internal teams
   

Qualifications:

• Valid driver’s license and clean driving record (required)
   
• High school diploma or GED (required)
   
• Friendly, professional, and organized with strong time management skills
   
• Excellent communication and interpersonal abilities
   
• Proven track record of service/sales success and customer satisfaction
   
• Ability to work independently and within a team environment
   
• Well-groomed and professional appearance
   

About Hall Imports:
Hall Imports is a family-owned VW and Mazda dealership with over 100 years of history and commitment to excellence. We pride ourselves on maintaining a positive, clean, and productive work environment where employees feel valued and supported.

If you're ready to take the next step in your career with a dealership that values its team, we’d love to hear from you!

JOIN OUR TEAM TODAY!
We are an equal opportunity employer and do not tolerate discrimination or harassment of any kind.