Service Advisor

Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.

Key Responsibilities

• Greet customers and ascertain their automotive service needs.
• Assist customers by providing advice on repairs and maintenance services.
• Prepare and present detailed service estimates and obtain customer approvals.
• Coordinate the scheduling of service appointments and manage workflow in the service department.
• Communicate with service technicians about the specifics of customer needs and repair recommendations.
• Follow up on service appointments and ensure customer satisfaction with service received.
• Review vehicle history and make tailored service recommendations.
• Handle customer complaints and resolve issues effectively.
• Maintain accurate records of services performed on vehicles and other administrative tasks.

Qualifications:

• High school diploma or equivalent.
• 1-3 years of experience in automotive service or customer service, experience as a Service Advisor is a plus.
• Strong understanding of automotive repair and maintenance.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and dealership management software.
• Strong organizational skills and attention to detail.
• Valid driver's license and a clean driving record.

Comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, company holidays, a 401(k) plan, and various wellness and gym reimbursement programs.