Service Advisor

Car Town USA Kia has had the privilege of serving the Florence community since 2010. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. 

We're one of the few operators in the industry that's growing today, and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality.

About the Role

This role will require all regular Service Advisor responsibilities AND REQUIRES PREVIOUS SERVICE ADVISOR DEALERSHIP EXPERIENCE, but will give you the training and skills to move into a Service Manager position. 

Benefits:

Possible SIGN ON BONUS depending on experience

• 401k


• Health Insurance


• Paid Training


• Promotion from within


• Vacation Pay


• Paid Sick days


• Competitive Compensation

Requirements:

• Dealership automotive service advisor experience required.


• Accredited training in service advisor skills, customer satisfaction and quality control.


• Ability to concentrate and accomplish tasks despite interruptions.


• Ability to perform a variety of tasks simultaneously.


• Must be willing to submit to a background check & drug screen

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their vehicle


• Provide service to our customers at the highest ethical level


• Increase customer satisfaction by building customer relations.


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Increase profitability by maximizing sales & executing retail promotions.


• Responsible for overseeing the technician working on customer's’ vehicle including their time management/efficiency, parts ordering, job completion times.


• Oversee and participate in quality control.


• Participate in the development and documentation of Standard Operating Procedures as appropriate.