Service Advisor

Service Advisor

Description

Toyota of Cool Springs is seeking an organized and detailed Service Advisor.

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

• Greets customers promptly


• Obtains customer and vehicle information


• Clearly reports all vehicle symptoms as described by the customer


• Determines and recommends needed maintenance base on age, mileage, and vehicle history


• Prepares complete and accurate estimate of cost for labor and parts


• Establishes follow-up time


• Monitors the progress of each vehicle throughout the day, updating customers frequently


• Verifies that final invoice reconciles with work performed on the repair order


• Explains all completed work and charges to customers

Qualifications

• Minimum 1 year experience in a service advisory role


• Knowledge of automobiles


• Positive attitude


• High volume mentality


• Customer Satisfaction Index focused

What We Offer

•         401(k) Savings Plan with Employer-Match


•        Medical Insurance


•        Dental Plan


•        Vision Plan


•        Basic Life Insurance


•        Accident & Critical Illness Insurance


•        Paid Vacation


•        5-Day Work Week


•        Locally Owned


•        We promote from within