Service Advisor

SUMMARY

Mills Auto Group is looking for a motivated Service Consultant that is interested in furthering their career into management. If you have excelled in your service drive and want to help train and build the future of the automotive industry, we are looking for YOU!  Newer, clean facility in the heart of South Charlotte/Pineville working to deliver the best possible service to our clients. We provide an excellent working environment, team culture, and are always looking to add positive vibes into our day. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, call us ASAP!

WE OFFER:

• Health, Dental, Medical


• 401K


• Paid Time Off


• Factory training and certification


• Team building adventures


• Career pathways to growth within the organization

RESPONSIBILITIES:

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend needed maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction


• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must


• Above average energy level


• A desire for a long term career with a growing organization


• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to over 30 along the East Cost. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education!  We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.