Service Advisor

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  Customer Experience Excellence: Set the bar for great customer service!  Work directly with Service Department Clientele, and provide a top-tier experience to them and their vehicle each and every single time! 


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  Subject Matter Expertise: Our guests depend on your knowledge and guidance in reference to anything related to their vehicle service needs!


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  Team player and responsible thinking:  We have the best team in New England!  Work together, in a positive fashion always, and success can and will continue to grow!


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Increase profitability by maximizing sales & executing retail promotions


• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times


• Oversee and participate in quality control


• Participate in the development and documentation of standard operating procedures as appropriate

• Valid driver’s license & clean driving record


• At least 2 years of sales or customer service experience


• Accredited training in service advisor skills, customer satisfaction, and quality control


• Ability to read, write and speak English fluently 


• Ability to concentrate and accomplish tasks despite interruptions


• Multitasking skills


• Proficient use of computers/business machines


• Great communication skills


• A FANTASTIC SMILE!!!

About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.