Service Advisor

Do you pride yourself on providing customers with a great experience? Are you a person who is level headed, dependable, and team focused? A person who is a process minded problem solver? Are you able to execute your job consistently and precisely? Do you like being well-compensated for your efforts? If you answered yes to these questions, we have a career opportunity for you.

It is the team members of Kayser Ford Madison that make the difference with our customers buying and ownership experience. We are very proud of our team and wish to add someone that holds themselves to a high standard of customer service. Our employees are responsible for the satisfaction of our customers and, ultimately, the success of the company.

What We Offer 

• 
  Industry Leading Pay - $55k-$100K annually, or more! - the more you sell, the more you earn!
  


• Monthly bonuses and manufacturer spiffs


• Highly productive shop with tenured, team orientated staff


• Dedicated, supportive leadership team


• PTO 


• Full medical, dental and vision benefit package


• Flex spending account option


• 401K with employer match


• Life insurance


• Disability


• Vehicle and parts discount programs


• Paid training

Responsibilities

• Greets customers promptly and professionally


• Obtains current customer and vehicle information, check vehicle for notable damages and document


• Clearly enter all vehicle symptoms as described by the customer, creating a repair order


• Determine and recommend needed maintenance base on age, mileage, and vehicle history


• Prepare complete and accurate estimate of cost for labor and part(s) repairs


• Recommend needed repairs as found by the vehicle inspection report or technician findings


• Verify warranty coverage and obtain warranty authorization when applicable


• Monitor the progress of each vehicle throughout the day, updating customers frequently


• Verify that final invoice matches the work quoted and performed on the repair order


• Explain all completed work and charges to customer to ensure full understanding of the invoice


• Complete manufacturer training by established deadlines


• Increase customer satisfaction by improving customer relations

Qualifications

• Experience in a service advisory role is preferred, we may consider training the right candidate


• A Positive ‘Always On’ attitude is a must


• Customer Service focused is non-negotiable


• DealerTrack experience a plus


• Confidence in your ability to sell auto service repair needs is paramount


• High school diploma or equivalent


• Accredited training in service advisor skills, customer satisfaction, and quality control


• Contribute to the department growth by maximizing sales & executing retail promotions


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and community relations

• Valid commercial driver’s license & clean driving record

• Proficient use of computers/business machines


• Ability to concentrate and accomplish tasks despite interruptions

About Us: Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in seven locations: Sauk Prairie, Pulaski, Oconto Falls, Watertown and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.