Service Advisor

Experienced Service Advisor
Join the Winning Team at St. Louis Chrysler Dodge Jeep Ram

St. Louis Chrysler Dodge Jeep Ram is seeking a skilled and customer-focused Service Advisor to become an integral part of our growing Service Department. We pride ourselves on fostering a team-oriented, high-energy workplace where each employee's contribution is valued and rewarded. Our success is driven by dedicated professionals who deliver top-tier service and strive to create outstanding customer experiences every day.

We're looking for someone who thrives in a fast-paced, professional environment and is committed to excellence in every interaction.

Key Responsibilities: 

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  Greet customers promptly and professionally at their vehicle to begin the service experience

  
  


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  Install protective floor mats and seat covers to ensure vehicle cleanliness and care

  
  


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  Accurately gather and input customer and vehicle information using Wi-Advisor or dealership software

  
  


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  Conduct a detailed walk-around inspection with the customer, noting any visible concerns

  
  


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  Listen attentively to customer concerns and document service needs clearly in the CRM

  
  


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  Review and recommend scheduled maintenance services based on vehicle history and manufacturer guidelines

  
  


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  Clearly explain the benefits of the complimentary multi-point inspection and what it includes

  
  


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  Communicate effectively with technicians to ensure customer concerns are properly diagnosed

  
  


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  Provide accurate estimates for recommended services and obtain customer approvals

  
  


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  Maintain regular communication with customers regarding vehicle status, additional findings, or delays

  
  


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  Handle service follow-ups, including post-service check-ins to ensure satisfaction

  
  


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  Coordinate with parts department to ensure timely availability of necessary components

  
  


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  Process repair orders, warranty claims, and payment transactions efficiently and accurately

  
  


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  Maintain an organized and clean service write-up area

  
  


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  Uphold dealership standards for customer service, professionalism, and compliance

  
  

• Qualifications:


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  Valid Driver’s License

  
  


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  2+ years of experience in a Service Advisor role

  
  


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  Strong written and verbal communication skills

  
  


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  Proven ability to deliver exceptional customer service

  
  


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  Detail-oriented with strong organizational skills

  
  

• What We Offer:


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  Comprehensive union benefits package including:

  
  
  
  
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    Medical, dental, and vision insurance

    
    
  
  
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    Pension plan

    
    
  
  
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    Paid vacations and holidays

    
    
  
  
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    Employee discounts on vehicles, service, and parts

    
    
  
  
  
  


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  Paid factory training and ongoing development opportunities

  
  


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  A positive and supportive workplace culture with a focus on teamwork and professional growth