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Service Advisor

Job Description - Service Advisor



Join a Legacy of Excellence at Lewis Automotive Group!
Fayetteville, AR | Full-Time | Automotive Service Advisor


Are you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group, a family-owned and operated business proudly serving Northwest Arkansas for 79 years, we believe in treating our customers and employees like family. We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region.


About the Role:


As an Automotive Service Advisor, you’ll be the critical link between our customers and technicians. Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely.


What You’ll Do:




  • Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenance




  • Translate customer concerns into actionable repair orders for technicians




  • Communicate clearly and professionally with customers about services, repairs, timelines, and warranty options




  • Recommend services and parts that enhance vehicle performance and longevity




  • Coordinate repair schedules and manage service appointments




  • Ensure every customer interaction reflects our commitment to top-tier service




  • Keep detailed service records and ensure accuracy in reports




  • Act as a bridge between the service team and the customer—keeping both sides informed




What We’re Looking For:




  • A passion for the automotive industry




  • Strong communication, problem-solving, and time management skills




  • A genuine desire to help customers and a knack for explaining technical information in a clear, friendly way




  • Ability to manage multiple priorities in a fast-paced environment




  • Basic automotive knowledge (formal training or experience a plus!)




  • Valid driver’s license and clean driving record




Preferred But Not Required:




  • Prior experience as a Service Advisor or in automotive maintenance




  • Completed postsecondary education in automotive service, technology, or a related field




Education & Physical Requirements:




  • High school diploma or equivalent




  • Ability to sit at a desk and use a computer for extended periods




  • Occasionally lift up to 15 pounds




Why Join Lewis Automotive Group?




  • Be part of a trusted, 79-year legacy of automotive excellence in NWA




  • Work in a family-owned environment that values honesty, integrity, and teamwork




  • Enjoy opportunities for growth, development, and recognition




  • Collaborate with a skilled, motivated team that’s as passionate as you are




Ready to Start Your Next Chapter?


If you’re looking to build your career with a company that truly values its people and its community, we’d love to hear from you. Apply today and become part of the Lewis Automotive Group family!




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