Service Advisor

SUMMARY

BMW & Mercedes-Benz of Bowling Green are looking for experienced Service Advisors. Are you passionate about luxury vehicles and delivering exceptional customer service? Do you have the expertise to provide tailored solutions to discerning clients? We want you on our team. As a Mercedes or BMW  Automotive Service Advisor you'll be the face of our dealership,helping our valued customers keep their vehicles running at peak performance. You'll work closely with a team of skilled technicians and use your knowledge to guide customers through services , repairs and maintenance options,all while ensuring an outstanding experience. 

If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer and be part of our future as we transition into our new facilities.  

  WE OFFER:

• Health, Dental, Medical


• 401K


• Paid Time Off


• Competitive Salary and performance based incentives


• Paid training


• Access to the latest diagnostic tools and cutting edge technology


• Supportive team environment

RESPONSIBILITIES:

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend needed maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction


• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must


• Above average energy level


• A desire for a long term career with a growing organization


• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education!  We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.