Service Advisor – Southaven Kia

Primary Responsibilities

Customer Service & Communication

• Greet customers and check them in for service appointments.

• Listen carefully to customer concerns and document issues accurately.

• Clearly explain recommended services, estimated costs, and repair timelines.

• Keep customers informed on vehicle status, additional findings, and approvals.

• Review completed work and ensure customer satisfaction before vehicle delivery.

Repair Order Management

• Create detailed repair orders for technicians with accurate customer concerns.

• Verify warranty coverage, recall information, and service campaigns.

• Document all services, repairs, and inspections thoroughly.

• Obtain customer authorization for additional work.

Coordination with Technicians

• Communicate customer concerns clearly to the service team.

• Prioritize jobs according to urgency and workload.

• Review repairs with technicians before closing the work order.

Sales & Upselling

• Recommend maintenance based on manufacturer schedules or inspections.

• Explain service benefits to customers in easy-to-understand language.

• Work toward meeting or exceeding sales and service performance targets.

Administrative Duties

• Schedule appointments and manage the service calendar.

• Process payments, warranty claims, and insurance paperwork.

• Follow dealership and Kia corporate procedures for quality and compliance.

Physical Requirements

• Stand and walk for extended periods during customer interactions and vehicle check-ins.

• Bend, stoop, and reach to inspect vehicles or retrieve parts/documents.

• Lift and carry up to 25 pounds (e.g., wheels, parts, equipment).

• Work indoors in an office/service desk environment and outdoors in varying weather conditions when moving between vehicles.

• Use a computer, telephone, and service equipment for extended periods.

• Maintain visual acuity to review repair orders, inspect vehicles, and read technical data.

• Hear and communicate effectively in a noisy service shop environment.