Service Advisor

Sheppard Auto Group is a top-tier automotive dealership with four dealerships located within our Eugene Campus. We are seeking a Service Advisor to join our growing Audi team!  The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.  If you're passionate about cars and customer service, and you're looking for a dynamic and rewarding workplace, Sheppard Auto Group is the perfect place for you. Come aboard and help us continue to provide the best possible service to our customers! 

So, if you're ready for a new challenge and want to be part of a winning team, send us your resume today. We look forward to hearing from you!

Benefits:

• Pay: $5,000 - $8,000 per month 


• 401(k)


• 401(k) matching


• Dental insurance


• Employee assistance program


• Employee discount


• Flexible schedule


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Professional development assistance


• Retirement plan


• Vision insurance


• Overtime Pay

About Us:

Exciting news, everyone! Sheppard Auto Group has found a new and improved location that will serve as our new home base. Our new facility is spacious, state-of-the-art, and fully equipped to provide our customers with the ultimate car buying and servicing experience. Our new location boasts a modern showroom with plenty of space for showcasing our extensive inventory of new and used vehicles.

As members of the Sheppard Auto Group, we are highly motivated individuals that understand our personal and professional success is greatly enhanced when we are united. We are a caring, fun and trustworthy team who understand profitability and growth come from our customers. Together we make the promise to serve each other and our customers as individuals first and then take exceptional care of their automotive needs.

Responsibilities:

• Schedule appointments with proper documentation of clientele needs. 


• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Verify all warranty and service plan coverage and report correctly.


• Establish follow up time and proactively communicate with clientele as they require. 


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customer.


• Proactive follow up with clientele regarding customer service experience and follow up with any clientele needs 


• Maintain proper customer service index score each month. 

Qualifications:

• Previous vehicle manufacturing dealership experience required and CDK experience preferred. 


• Driver's License is required with an acceptable, insurable driving record.

Sheppard Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.