Service Advisor

The service advisor acts as the primary point of contact between customers and the service department. They are responsible for greeting customers, understanding their vehicle concerns, accurately documenting repair needs, coordinating with technicians, and ensuring excellent customer satisfaction throughout the service process. 

• Greet customers promptly and professionally in person or by phone. 


• Advise customers on recommended services, maintenance schedules, recalls, and warranty coverage.


• Greeting customers promptly.


• Obtaining customer and vehicle information.


• Clearly reporting all vehicle symptoms as described by the customer.


• Determining and recommending needed maintenance base on age, mileage and history of vehicle.


• Preparing a complete and accurate estimate of cost for labor and parts.


• Monitor the progress of each vehicle throughout the day, and updating customers frequently.  Verifying that the final invoice reconciles with the work performed on the repair order.


• Explaining all completed work and charges to customers.


• Conduct post-repair follow up


• Resolve customer complaints, maintain value, quality, and integrity


• GM experience preferred.


• Excellent pay plan with unlimited potential.

Fast paced work environment. Career growth opportunities.

Company Name: Starling Buick GMC of Stuart

Location: STUART, FL

Requirements:

• Previous experience as a service advisor or in a related field.


• Excellent customer service skills.


• Strong communication and interpersonal abilities.


• Attention to detail and ability to accurately document repair needs.


• Ability to work in a fast-paced environment.


• GM experience preferred.

Benefits:

• Medical, Dental, and Vision coverage available after 2 months.


• Paid vacation.


• 401(k) plan.

About the Company: Starling Buick GMC of Stuart is an equal opportunity employer offering a fast-paced work environment with career growth opportunities.