Service Advisor

We are looking for an experienced and self-motivated professional to join our service team as an Automotive Service Advisor! The ideal candidate will demonstrate strong CSI and selling skills to assist our customers with all their service needs. We offer a competitive pay plan and an exceptional benefit package. This position is a rare opportunity for the right candidate.

By working at Buss Ford Lincoln, you can be a part of a brand that honors the past, and is invested in the future.  Join the Buss Ford Lincoln Family where we value service to each other and the community as much as to our customers!

Service Advisor Compensation and Benefits:

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  Competitive Pay

  
  


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  Medical and Dental Insurance

  
  


• Voluntary Insurance (Life, Accident, Disability, etc...)


• Dependent Care and Health Savings Accounts


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  401(K) with Company Match

  
  


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  Paid Time Off

  
  


• 7 Paid Holidays


• Employee Discounts

Service Advisor Responsibilities:

• Greet customers and offer excellent customer service from their initial call / visit to the release of their vehicle


• Work with the customer to understand reported problems


• Promote the sales of appropriate services, parts and accessories by explaining each service needed


• Translate customer-reported problems into actionable work orders for technicians to complete


• Communicate with the customer to keep them informed and updated throughout the entire service of their vehicle


• Maintain a high Customer Service Index (CSI) rating by effectively communicating with customers and handling complaints immediately and appropriately


• Stay up to date on new products, features and accessories

How You'll Succeed

• Driven personality and ability to work within and support internal teams


• Excellent communication skills with customers


• Strong focus on providing excellent customer service, willing to go above and beyond for customers


• Excellent selling skills


• Team oriented and self-motivated

Service Advisor Requirements:

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  Minimum 1 year experience in an automotive service advisor role

  
  


• Experience with Dealertrack preferred, but not required


• Valid Driver's License with a clean driving record

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.