Join the Tom Kadlec Team as a Service Advisor!

Since 1979, Tom Kadlec has proudly served the Rochester community. We exist to help our family, friends, and community enjoy life at every stage. Now, we’re looking for a driven and customer-focused Service Advisor to join our growing team!

If you thrive in a fast-paced, people-first environment and are ready to build a long-term career with a company that invests in your growth, this is the opportunity for you.

Pay Range: $40,000–$75,000/year (competitive base + performance rewards)

Why You’ll Love Working Here

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  401(k) with Company Match – Traditional & Roth options

  
  


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  Generous Paid Time Off – Enjoy vacation days, sick leave, and work-life balance

  
  


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  Comprehensive Insurance Coverage – Including medical, dental, and vision plans

  
  


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  Employer-Paid Life Insurance – Protection for you and peace of mind for your loved ones

  
  


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  Short-Term & Long-Term Disability Coverage – We've got your back when life throws a curveball

  
  


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  Critical Illness & Accident Insurance – Additional protection when you need it most

  
  


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  Flexible Spending (FSA) & Health Savings Accounts (HSA) – Tax-advantaged ways to manage health costs

  
  


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  24/7 Employee Assistance Program – Confidential support for life’s challenges (up to 10 sessions per year)

  
  


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  Employee Discounts – Save on vehicles, service, and parts

  
  


• Financial Planning Resources 


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  Supportive, Experienced Management – Work with professionals who care about your success

  
  


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  Positive Team Culture – Clean, friendly, and collaborative work environment

  
  


• Paid, Hands-On Training – Learn and grow with industry-leading training and support


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  Competitive Pay Plan – Earn what you're worth with a strong, performance-based pay structure

  
  


• Opportunities to Advance – A place to build your career and grow with us


• Closed on Sundays – Dedicated time off for rest and family

What You’ll Do

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  Welcome and assist customers with professionalism and warmth.

  
  


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  Gather vehicle information and listen carefully to customer concerns.

  
  


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  Recommend maintenance & repairs based on vehicle age, mileage, and history.

  
  


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  Prepare accurate estimates for parts and labor.

  
  


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  Keep customers informed with timely updates throughout the repair process.

  
  


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  Ensure repair orders and invoices are accurate and transparent.

  
  


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  Explain completed work and charges clearly to customers.

  
  

What We’re Looking For

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  A people-first mindset with honesty and transparency.

  
  


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  Energy, positivty, and a customer service–driven attitude.

  
  


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  Strong communication and organizational skills.

  
  


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  A team player who takes ownership and thrives in a fast-paced environment.

  
  


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  Previous customer service or auto industry experience preferred (but not required—we’ll train the right person!).

  
  


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  Valid driver’s license required.