About Us: Gengras Motor Cars is a 3rd generation family business, serving Connecticut, Massachusetts and Vermont with new and used car dealerships, that focus on service, sales, parts and collision departments. We specialize in BMW, Volvo, Chevrolet, Chrysler, Dodge, Jeep, Ram, Honda, Ford, Volkswagen, and Subaru. The foundation of Gengras relies on our core values of Caring for Others, Passion, Continuous Growth, and Honesty and Integrity. At Gengras, we believe that "People Come First." If you are looking for a rewarding career in the auto industry, you will find what you are looking for here at Gengras Motor Cars.
Job Summary for Service Advisor: We are looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits for Service Advisor:
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k)
- PTO (3 weeks starting on Day 1!)
- Paid Vacation
- Paid Holidays
- Paid Training
- Growth Opportunities
- State-of-the-Art Equipment, Facilities, and Tools
Responsibilities for Service Advisor:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications for Service Advisor:
- High school diploma or equivalent
- Valid commercial driver’s license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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