Service Advisor

Company : Rosen Hyundai Of Algonquin

Job Type : Full Time

Algonquin, Il

Number of Applicants

000+

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Job Description - Service Advisor

The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 35 years. We are currently seeking dedicated and talented individuals to join our growing team! The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal, we rely on everyone to work together. When we all work together, we have the strength of a family. It is our belief that how we work together is reflected in how we work with our customers. If we treat each other with respect, our customers will feel it, and the essentials of trust and relationship will be there.

What We Offer:

Medical, Dental, Vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Opportunity for career advancement

Employee Discounts

Volume Bonus

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Satisfaction scores at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department employees.

Set schedules and assigns tasks to service department employees.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Proven track record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Willing to submit to pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Original job Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Service Advisor

Job Description - Service Advisor

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