Service Advisor

SUMMARY

Mills Auto Group, Volvo Cars Shreveport, is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Health, Dental, Medical


• Paid Time Off

RESPONSIBILITIES:

• Greet customers promptly


• Obtain customer and vehicle information


• Clearly report all vehicle symptoms as described by the customer


• Determine and recommend needed maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Verify that the final invoice reconciles with the work performed on the repair order


• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction


• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must


• Above average energy level


• A desire for a long term career with a growing organization


• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.