Service Advisor

At Ray Laethem, we're passionate about delivering exceptional service and creating lasting relationships with our customers. We're looking for a dynamic and customer-focused Service Advisor to join our team and help us provide outstanding service to every customer, every time. If you're a proactive problem-solver with a passion for the automotive industry, we want to hear from you!

JOB RESPONSIBILITIES:

• Act as the first point of contact for customers bringing their vehicles in for service, addressing their needs with professionalism and care


• Effectively communicate service recommendations to customers and explain repair process clearly


• Schedule appointments, manage customer expectations, and ensure timely service delivery


• Coordinate with technicians and service department staff to ensure the smooth operation of the service process


• Provide customers with accurate estimates, and follow up with updates during the service process


• Handel customer concerns and inquiries, ensuring a positive experience for every client


• Maintain a high level of product knowledge and stay up to date with the latest automotive trends and service offerings

REQUIREMENTS:

• Previous experience as a Service Advisor, or similar customer facing role


• Ability to multi-task and manage a busy schedule in a fast paced environment


• Valid driver's license with a clean driving record


• Proficient with computer systems and software

BENEFITS:

• Competitive Pay Plan


• Medical, Dental, and Vision Packages Available


• 401K


• Paid Holidays


• PTO days that increase with years of service