Service Advisor

About Us

At Kocourek Chevrolet, we’re committed to providing an exceptional customer experience every step of the way. Our team is made up of dedicated professionals who take pride in delivering trusted automotive service and building long-term relationships with our customers. We are looking for a friendly, motivated Service Advisor to join our growing service department.

Position Summary

The Service Advisor acts as the bridge between customers and our service technicians, ensuring clear communication, excellent service, and a smooth repair process. This role involves customer interaction, repair order management, and ensuring each guest receives prompt, professional support.

Responsibilities

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  Greet customers promptly and professionally upon arrival.

  
  


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  Listen to customer concerns and document repair needs accurately.

  
  


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  Provide repair estimates, explain recommended services, and obtain customer approval.

  
  


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  Coordinate with technicians to communicate service needs and timelines.

  
  


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  Keep customers informed on repair progress and notify them of any changes.

  
  


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  Review completed work with customers and explain final charges.

  
  


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  Maintain high levels of customer satisfaction and dealership standards.

  
  


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  Promote dealership service specials and maintenance programs.

  
  


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  Ensure all repair orders are completed accurately and in a timely manner.

  
  

Qualifications

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  Previous experience as a Service Advisor or similar customer service role preferred.

  
  


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  Strong communication and interpersonal skills.

  
  


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  Ability to multitask in a fast-paced environment.

  
  


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  Basic automotive knowledge; ability to learn quickly.

  
  


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  Proficiency with computers and dealership management systems (DMS) is a plus.

  
  


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  Valid driver’s license and clean driving record.

  
  

What We Offer

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  Competitive compensation plan

  
  


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  Health, dental, and vision insurance

  
  


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  Paid time off and paid holidays

  
  


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  401(k) with employer match

  
  


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  Employee discounts on parts, service, and vehicles

  
  


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  Ongoing professional development and career growth opportunities

  
  

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.