Service Advisor

Job Summary

Are you looking for a job that is fun, fast paced and rewarding? Join our team as a Service Advisor. Our customers lifestyles and families depend on having reliable and safe transportation. They trust our dealership and Service Team to help them keep their vehicles in top shape. As a service advisor you will provide exceptional customer service, while ensuring that all vehicle maintenance and repairs meet the highest standards. 

Essential Duties & Responsibilities

Utilize cutting Edge Fixed Operations Technology

Conducts themselves in a professional manner and demonstrates courteous behavior towards fellow employees and customers.

Adheres to the process standards of Kayser Chevrolet, Inc.

Establishes customer's method of payment. Obtains credit approval, if necessary. Ensures Multi-Point Vehicle Inspection (MPVI) is completed on every vehicle.

Reviews the diagnosis and recommendations with the  Technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer’s original concern first at all times.

Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with  the customer and gives them store hours for pick up.

Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Dealership experience preferred with successful track record of Customer Service Index (CSI).

Must have a strong customer service or sales background.

Must have a strong-work ethic, be self-motivated, friendly and organized. Proficiency with computers including Microsoft Word and Excel.

Must be able to multi-task and work in a fast-paced environment.

Must maintain a valid driver’s license.

About Us

Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, GMC, Buick, Isuzu Trucks, Ford and Lincoln brands in eight locations in these great communities: Sauk Prairie, Pulaski, Oconto Falls, Watertown, Janesville and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself.

Kayser Chevrolet, Inc. has been dedicated to finding the area’s top talent and we now have a great opportunity for you to join our team! To learn more about the company, the opportunity, or to formally apply for this position, please visit us online at: www.kayserchevrolet.com/KayserCareers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.