Service Advisor

At Bob Maxey Auto Group, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Bob Maxey is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

**Estimated Salary Range $50,000-$90,000**

Benefits

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  Medical, Dental & Vision Insurance 

  
  


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  401K Plan

  
  


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  Paid time off and vacation

  
  


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  Short/Long Term Disability

  
  


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  Growth opportunities 

  
  


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  Paid Training

  
  


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  Employee vehicle purchase plans

  
  


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  Family owned and operated

  
  


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  Long term job security

  
  


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  Discounts on products and services

  
  

RESPONSIBILITIES 

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  Greet customers promptly

  
  


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  Obtain customer and vehicle information

  
  


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  Clearly report all vehicle symptoms as described by the customer

  
  


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  Determine and recommend maintenance based on age, mileage and history of vehicle

  
  


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  Prepare a complete and accurate estimate of cost for labor and parts

  
  


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  Establish follow up time

  
  


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  Monitor the progress of each vehicle throughout the day, and update customers frequently

  
  


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  Verify that the final invoice reconciles with the work performed on the repair order

  
  


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  Explain all completed work and charges to customers

  
  

REQUIREMENTS

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  Proven record of achieving exceptional customer satisfaction

  
  


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  Past experience as a service advisor, assistant lane manager or service consultant 

  
  


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  Above-average energy level

  
  


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  A desire for a long-term career with a growing organization

  
  


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  Personal and professional integrity

  
  


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  Computer skills and willingness to learn new programs