Service Advisor

Service Advisor | Mercedes-Benz of Orland Park

Salary: $70,000 – $90,000 per year

Location: Orland Park, IL

Experience Level: Professional / Customer Service / Automotive

Elevate the Drive. Elevate Your Career.

Mercedes-Benz of Orland Park is looking for a Service Advisor who understands that luxury isn’t just about the car—it’s about the experience. As part of the family-owned Fields Auto Group, we don't just fix vehicles; we build lifelong relationships through our "Fields Five" core values: Safety, Integrity, Courtesy, Presentation, and Efficiency.

If you are a high-energy professional who thrives in a collaborative, fast-paced environment and has a passion for world-class service, we want to meet you.

What We Offer

We believe our employees are our greatest asset. To support you, we provide a comprehensive benefits package and a culture that promotes from within:

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  Financial Security: 401(k) Plan & Competitive Pay ($70k - $90k).

  
  


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  Health & Wellness: Medical, Dental, Vision, Disability, and Paid Basic Life Insurance.

  
  


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  Work-Life Balance: Personal Time Off (PTO) and Paid Training.

  
  


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  The "Fields" Perks: Employee vehicle purchase plans, discounts on products/services, health & wellness programs, and Saturday Lunches provided by the dealership.

  
  

Your Role: The Face of the Service Lane

As a Service Advisor, you "own" the customer experience. You are the conductor of the service department—balancing technical needs with premium hospitality.

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  Luxury Concierge: Oversee the flow of the Drive Lane, ensuring every guest receives a prompt and polished greeting.

  
  


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  Problem Solver: Translate complex repair needs into clear, transparent explanations for vehicle owners.

  
  


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  Efficiency Expert: Manage technician schedules and distribute work to ensure the shop runs at peak performance.

  
  


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  Relationship Builder: Take personal ownership of every inquiry (phone or in-person) to ensure no customer is ever "mishandled."

  
  

Qualifications

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  Personality: Organized, friendly, and naturally helpful.

  
  


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  Communication: Fantastic verbal and written skills; able to explain technical concepts simply.

  
  


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  Professionalism: Well-groomed appearance consistent with a luxury retail environment.

  
  


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  Leadership: Demonstrated ability to manage processes and collaborate with others.

  
  


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  Requirements: Must have a valid driver’s license (acceptable driving record) and be willing to undergo a pre-employment background check.

  
  

Physical Requirements & Environment

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  Activity: Regularly standing, walking, and moving throughout the dealership; ability to lift up to 40 lbs.

  
  


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  Technical: Ability to test drive customer vehicles; comfort working in a shop environment with moving mechanical parts and moderate noise levels.

  
  


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  Vision: Close vision and depth perception are required for vehicle inspections.

  
  

Ready to join the Fields Auto Group family?

Apply today to start your journey with Mercedes-Benz of Orland Park. We are an equal-opportunity employer and value diversity in our team.