Service Advisor

Job Title: Automotive Service Advisor

Schedule: Monday–Friday, 7:00 AM – 5:00 PM
Location: Jim Falk Chevrolet and Hyundai
Employment Type: Full-Time

Job Description

We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians.

Responsibilities

• 
  

  Greet customers promptly and professionally

  
  


• 
  

  Listen to customer concerns and accurately document vehicle issues

  
  


• 
  

  Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines

  
  


• 
  

  Prepare and explain repair estimates and service timelines

  
  


• 
  

  Communicate with technicians regarding diagnostics and repair status

  
  


• 
  

  Keep customers informed throughout the service process

  
  


• 
  

  Promote additional services when appropriate

  
  


• 
  

  Ensure high levels of customer satisfaction and retention

  
  


• 
  

  Maintain accurate records in the service management system

  
  

Qualifications

• 
  

  Previous experience as an Automotive Service Advisor preferred

  
  


• 
  

  Strong customer service and communication skills

  
  


• 
  

  Basic automotive knowledge required; technical background a plus

  
  


• 
  

  Ability to multitask in a fast-paced environment

  
  


• 
  

  Strong organizational and time-management skills

  
  


• 
  

  Valid driver’s license

  
  


• 
  

  Proficient with computers and service software

  
  

What We Offer

• 
  

  Competitive pay (hourly, salary, or commission-based depending on experience)

  
  


• 
  

  Consistent weekday schedule: 7:00 AM – 5:00 PM, Monday–Friday

  
  


• 
  

  No weekends

  
  


• 
  

  Plenty of work with steady workflow

  
  


• 
  

  Highly skilled, tenured technicians you can rely on

  
  


• 
  

  Supportive team environment

  
  


• 
  

  Opportunities for growth and advancement

  
  


• 
  

  Employee discounts and benefits package