Service Advisor

Here we grow again. The service advisor's role at Max Motors Dealerships entails interacting with customers who bring in their automobiles for servicing or repair. This position serves as a vital component in our customer relations team, ensuring that all clients receive the highest level of customer care possible. Service Advisors are key in building trust with our customers by advising and recommending necessary or required automotive services.

Key Responsibilities:

• Guiding customers throughout the entire repair process, making sure they understand all the procedures, setting expectations correctly, and answering any questions that arise.
• Checking in and checking out client vehicles, noting any apparent damage, or issues.
• Creating and managing service orders based on the customers' requests and the mechanic's findings.
• Tracking progress on repair orders to ensure timely completion, addressing any delays promptly.
• Presenting customers with detailed invoices, explaining each charge and the associated service or repair.
• Assisting the service manager to maintain a smooth running daily operation.

Qualifications:

• At least one year of experience in a Service Advisor role, preferably in a dealership environment.
• An excellent understanding of automotive systems and terminology.
• Superb customer service skills with the ability to manage relationships effectively.
• Proficiency in service department computer systems and software.
• Excellent communication skills, both written and verbal, are needed to explain complex automotive issues in a simple, easily understandable manner.
• Possess excellent problem-solving skills, able to think quickly in high-stress situations.
• Able to work cooperatively as part of a team, as well as independently.
• Valid driver's license.

Benefits:

• Opportunity to work with a team of dedicated automotive professionals.
• Working in a fast-paced environment, allowing for diverse experiences and continuous learning.
• Competitive benefits package, including health, dental, and vision coverage, and a 401(k) retirement plan.
• Opportunities for professional growth and career advancement within the company.

This Service Advisor role is the perfect opportunity for those looking to take their automotive careers to the next level. You will interact with various clients daily, dealing with a broad range of vehicles. You will be an important component of our company, ensuring clients leave satisfied and continue to trust Max Motors Dealerships for all their automotive needs.