Service Advisor

About Steven Automotive Group

Steven Automotive Group is a family-owned automotive organization built on trust, consistency, and exceptional customer care. We take pride in creating a welcoming environment for both our customers and employees while continuously improving how we serve our community. Our service departments are a critical part of that mission, and we believe strong Service Advisors are the foundation of an outstanding customer experience.

About the Role

As a Service Advisor, you are the primary point of contact between our customers and the service department. This is a highly visible, customer-facing role that requires professionalism, empathy, and strong communication skills. You will guide customers through the service process, clearly explain vehicle needs, manage expectations, and ensure a smooth experience from arrival to delivery.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building long-term customer relationships.

Key Responsibilities

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  Greet customers promptly and create a welcoming, professional first impression

  
  


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  Listen actively to customer concerns and document vehicle issues accurately

  
  


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  Clearly explain recommended services, diagnostics, timelines, and costs in easy-to-understand terms

  
  


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  Write accurate repair orders and communicate effectively with technicians and the parts department

  
  


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  Monitor vehicle progress and provide proactive status updates to customers

  
  


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  Present service recommendations and options while maintaining transparency and trust

  
  


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  Handle questions or concerns with patience, professionalism, and a solution-oriented approach

  
  


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  Follow up with customers after service to ensure satisfaction

  
  


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  Maintain dealership and manufacturer standards, policies, and procedures

  
  

Qualifications

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  Proven customer service experience required (automotive or service-related preferred)

  
  


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  Previous Service Advisor or dealership experience strongly preferred

  
  


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  Strong communication and interpersonal skills

  
  


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  High emotional intelligence with the ability to manage diverse customer situations

  
  


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  Strong organizational skills and ability to multitask in a fast-paced environment

  
  


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  Basic to strong understanding of automotive maintenance and repair

  
  


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  Comfortable using Dealer Management Systems (DMS) and computer applications

  
  


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  Valid driver’s license and clean driving record

  
  


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  High School Diploma or equivalent required

  
  

Compensation

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  Competitive commission-based compensation

  
  


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  Estimated annual earnings range: $40,000 – $150,000, based on performance

  
  

Schedule

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  Day shift

  
  


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  5-day work week

  
  


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  Weekend availability may be required based on service department needs

  
  

Benefits

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  Medical, Dental, and Vision Insurance

  
  


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  401(k) Retirement Plan

  
  


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  Paid Training and Development

  
  


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  Opportunities for Career Advancement

  
  


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  Employee discounts on vehicles and services

  
  


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  Access to industry-leading automotive software

  
  

Why Join Steven Automotive Group?

Service Advisors play a vital role in customer retention and dealership success. At Steven Automotive Group, you’ll be supported with training, technology, and leadership that values professionalism, accountability, and growth. If you’re driven to deliver exceptional service and build a rewarding career in automotive, this is the opportunity for you.