Service Advisor

Mazda & Kia of Fargo is looking for an experienced Automotive Service Advisor to join our growing team. This is an exciting opportunity to join a high energy, high performing team that is a leader in the automotive industry. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer

• Medical, Dental & Vision Insurance


• A great 401k plan


• Paid training


• Paid time off


• Paid holidays


• The ability to share your opinion, because it matters!


• Internal growth and career development opportunities

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled


• Ensure that the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality


• Demonstrated ability to manage others


• Time management skills


• Fantastic communication skills with your customers


• Professional, well-groomed personal appearance.


• Clean driving record


• Willing to submit to a pre-employment background check & drug screen

About Us

Mazda & Kia of  Fargo is focused on the concept of building a team of motivated individuals to create a unique dealership experience for our customers. In each department of the dealership, we strive to produce a work environment that each employee can feel proud to be a part of. We are a family owned and operated business and the volume leader for our market area. We strive to create an environment that makes employees happy, resulting in excellent customer service.

If this philosophy connects with what you’re looking for in your career, you could be a valuable addition to our team.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.