Service Advisor

1 | SUMMARY OF FUNCTIONS:

The Service Adviser is the liaison between customers and the repair technicians.  The Service Writer will assist the Service Manager as necessary in the day to day management of the service department. The service writer must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

2 | MAJOR DUTIES AND RESPONSIBILITIES:

Answer incoming phone calls, greet walk-in Service Department customers in a timely and friendly manner and maintain healthy relationships with our customer base

Schedule service appointments

Prepare, open, maintain and close repair orders

Write up customer’s vehicle problems accurately and clearly on repair order

Assist in coordinating the work flow of the shop

Refer to service history, inspect vehicle, and recommend additional services needed

Provide customer a complete and accurate written quote for repair

Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work

Coordinate the day to day schedule of the shop

Explain work and all charges to customer

Obtain customer signature on write-up sheets,  repair orders and estimates

Ensure that all information for warranty and policy claims is recorded on the repair order.

Adhere to company policy regarding collection of funds and release of vehicles

All other duties as assigned

ADDITIONAL QUALIFICATIONS:

ADP/CDK business system experience

At least 1 year experience in the repair of heavy duty truck and /or major components

Computer skills.

Communication skills.

Attention to detail.

Dependability.

3 | ORGANIZATIONAL RELATIONSHIPS:
Reports directly to our Truck Service Manager.  Able to support all other departments as needed to support our customers experience and meeting their expectations.

4 | SALARY & BENEFITS:

Competitive pay

Generous benefits package including employee health insurance coverage paid 100% by Goodman Truck & Tractor, dental, vision, 401k match, and paid time off.

Training and certifications offer opportunities to further develop your expertise

Promotion from within is core to who we are - many in our management team have been promoted from within so there’s room for advancement.

Our ownership is active within every facet of our company, and they care personally about our employees and the name we represent.