Service Advisor

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Join our team at Dutch Miller Kia of Charlotte as a Service Advisor, where you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. In this role, you will work closely with technicians to ensure a seamless service experience, providing excellent customer service and clear communication throughout the entire service process.

Responsibilities

• Greet customers promptly and professionally, addressing their service needs accurately.


• Schedule service appointments and manage service orders efficiently.


• Explain recommended services and repairs to customers, ensuring their understanding and satisfaction.


• Work closely with technicians to diagnose vehicle issues and provide timely updates to customers.


• Manage customer interactions, resolve concerns, and maintain a positive service environment.


• Maintain accurate records of services performed and parts used in the service management system.


• Support dealership sales and marketing efforts by promoting service specials and maintenance plans.

Requirements

• Previous experience in a customer service role, preferably in automotive service or related industry.


• Excellent communication and interpersonal skills.


• Strong organizational and multitasking abilities.


• Ability to work in a fast-paced environment and handle multiple customer requests effectively.


• Basic knowledge of automotive service and repairs is a plus.


• Proficiency with computer systems and dealership management software preferred.


• A positive attitude with a commitment to providing excellent customer service.

Benefits

• Competitive compensation package


• Opportunities for career advancement and professional development


• Employee discounts on vehicle purchases and services


• Comprehensive health and wellness benefits (details provided during interview)

About the Company

Dutch Miller Kia of Charlotte is a premier automotive dealership committed to delivering exceptional customer experiences through quality vehicles and outstanding service. Our dedicated team values integrity, professionalism, and a passion for helping our customers. Join us and become part of a company that prioritizes growth, teamwork, and innovation in the Charlotte, NC community.

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