Service Advisor

Join our Team as a Service Advisor - Where Customer Service Drives Success!

As a Service Advisor, you'll be the face of our service department and trusted guide for our customers throughout their service visit.  This is a fast-paced, high-energy role where your communication skills and customer-first mindset directly impact our success - and your earning potential.

About Us

For over 50 years, the Banner Automotive Group has proudly served our community with honesty, quality, and a commitment to exceptional customer service.  We're not just fixing cars - we're building relationships that last generations. If you're passionate about people, cars, and delivering an outstanding experience, we want you on our team.

We believe in creating a superior customer experience through empowered employees who take pride in what they do.  We are committed to long-term growth, teamwork, and providing the tools you need to succeed. 

If you're ready to take your career to the next level with a trusted brand like Ford Motor Company, we want to meet you.

What You'll Do

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  • Welcome customers with energy and professionalism in the service drive
  
  
  • Actively listen to concerns and translate them into clear repair orders
  
  
  • Recommend maintenance and repairs based on vehicle condition and Ford guidelines
  
  
  • Keep customers informed on repair progress, timelines, and cots
  
  
  • Work closely with technicians to ensure quality and efficiency
  
  
  • Review completed work with customers in a clear, confidence building way
  
  
  • Deliver an exceptional experience that drives loyalty and repeat business
  
  
  • Support warranty work, recalls, and manufacturer service campaign
  
  
  
  

What We Offer

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  • Competitive compensation
  
  
  • Paid training and ongoing professional development 
  
  
  • Excellent benefits package
  
  
  • 401k with generous company match
  
  
  • Paid time off
  
  
  • Employee vehicle purchase & service discounts
  
  
  • Long-term career growth with a dealership that invests in its people
  
  
  
  

What We're Looking for

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  • Previous Service Advisor or automotive service experienced preferred
  
  
  • Strong people skills - you enjoy helping customers and solving problems
  
  
  • Ability to thrive in a fast-paced, team-oriented environment
  
  
  • Basic automotive knowledge or a desire to learn Ford systems
  
  
  • Computer proficiency (CDK experience is a plus)
  
  
  • Professional appearance, positive attitude, and strong work ethic 
  
  
  •  Valid driver's license with an acceptable driving record
  
  
  
  

Why You'll Love Working Here

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  • 50 years of stability, trust, and community reputation
  
  
  • Leadership focused on employee success and development
  
  
  • High-volume service department with strong earning potential
  
  
  • Team culture built on respect, integrity, and accountability
  
  
  
  

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.