Service Advisor

Join the team at Morristown Nissan as a Service Advisor in Morristown, TN. In this role, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive service experience. You will work closely with service technicians to provide accurate information, schedule appointments, and keep customers informed throughout the service process.

Responsibilities

• Greet and engage customers promptly and professionally upon arrival.


• Understand and assess customers’ service needs, providing expert advice and recommendations.


• Schedule service appointments in an efficient and organized manner.


• Communicate service status and any additional needed repairs or maintenance to customers clearly.


• Coordinate with service technicians to ensure timely completion of work.


• Maintain detailed records of customer interactions, services performed, and parts used.


• Handle customer inquiries and resolve any concerns to ensure satisfaction.

Requirements

• Excellent interpersonal and communication skills.


• Ability to multitask and manage time efficiently.


• Strong problem-solving skills and attention to detail.


• Previous experience in automotive service or customer service is preferred.


• Familiarity with automotive terminology and service procedures is a plus.


• Positive attitude and ability to work well in a team environment.

Benefits

• Competitive compensation package.


• Opportunities for professional growth and development.


• Supportive and friendly work environment.


• Employee discounts on vehicles and services.

About the Company

Morristown Nissan is a committed and customer-focused automotive dealership located in Morristown, TN. We pride ourselves on delivering exceptional service and quality vehicles to our community. Our team is dedicated to creating a welcoming and efficient experience for every customer, and we foster a workplace culture built on respect, integrity, and continuous improvement.