Service Advisor

Overview

Join a dynamic team at Max Motors Dealerships as you provide exceptional service in a customer-focused environment. In this position, you'll be the first point of contact for our customers, ensuring their needs are met while facilitating smooth service operations.

Key Responsibilities

• Assist customers with service inquiries and provide clear information about service options.
• Schedule and manage service appointments, ensuring efficient use of time and resources.
• Communicate service recommendations to customers and explain the benefits in a clear manner.
• Maintain accurate records of customer interactions and service history.
• Coordinate with technicians to ensure timely and quality service delivery.

Requirements

• Proven experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with automotive repair processes is an advantage.
• Proficient in using computer systems and service management software.

Nice to have

• Certification in automotive service management or related field.
• Experience in upselling and cross-selling services.
• Fluent in additional languages.