At Gandrud, the treatment you receive is just as important as the vehicle you own. We are committed to exceeding customer expectations every day through honest service, knowledgeable staff, and a welcoming, guest-focused environment. As part of the Gandrud Auto Group, we proudly serve drivers throughout Northeast Wisconsin with a wide selection of new and pre-owned Nissan vehicles, expert automotive services, and industry-leading customer care.
Position Summary
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Key Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Core Qualifications and Skills
Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
Service Advisor Compensation and Benefits
Competitive starting salary
Health, dental, and vision insurance options
Paid time off and holiday pay
401(k) retirement plan
Employee discounts and automotive benefits
EEO Statement:
Gandrud is an equal-opportunity employer. We are committed to creating an inclusive workplace free from discrimination and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
Gandrud Dodge Chrysler Jeep
At Gandrud, the treatment you receive is just as important as the vehicle you own. We are committed to exceeding customer expectations every day through honest ...
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